FAQ

Q: What areas do you serve?
A: We are based in Mobile and provide reliable courier services throughout the city and the wider Gulf Coast region, including areas like Baldwin County, Pensacola, and Biloxi.

Q: What types of items do you deliver?
A: We deliver a wide range of items, including legal documents, contracts, medical specimens, small auto parts, retail supplies, and more. Please contact us for specific questions about restricted or high-value items.

Q: Do you offer same-day delivery?
A: Yes, our same-day/on-demand delivery is a core service for urgent needs within the Mobile area and surrounding regions.

Pricing & Payment
Q: How is pricing determined?
A: Pricing is based on the delivery distance, the speed of service required (e.g., same-day vs. next-day), and the size or weight of the item. We offer transparent, upfront quotes.

Q: What payment methods do you accept?
A: We accept all major credit cards and offer invoicing for established business accounts with net-30 terms.

The Delivery Process
Q: How do I schedule a pickup?
A: You can schedule a pickup quickly through our website, by calling our local Mobile office, or by emailing our dispatch team. Business account holders have access to streamlined online scheduling.

Q: Can I track my delivery in real-time?
A: Yes. For most services, you will receive a tracking link to monitor your courier's location and see live estimated arrival times.

Q: What are your delivery time windows?
A: For standard scheduled deliveries, we provide a delivery window. For urgent same-day requests, we provide an estimated time of arrival (ETA) upon pickup and keep you updated on its status.

Policies & Specifics
Q: What is your policy on late deliveries?
A: While we pride ourselves on reliability, unforeseen circumstances can arise. We maintain proactive communication with our customers. If a delay occurs, we will notify you immediately, explain the situation, and provide a revised ETA.

Q: Are your couriers insured?
A: Yes. All our couriers are fully insured for your protection, ensuring that your items are covered in the rare event of an incident.

Q: Do you offer services on weekends or after hours?
A: Yes, we offer after-hours and weekend delivery services for an additional fee. Please contact us directly to arrange service outside of standard business hours..